Watertech Whirlpool Bath & Spa
Warranty & Customer Responsibility

Inspecting your new Watertech Whirlpool Bath unit prior to installation is the responsibility of the installer/building contractor who acts on behalf of the owner/user. You and your installer/building contractor are responsible for ensuring the unit is free of defects or damage.

Notices are placed on and in the the unit and shipping carton advising the installer of this responsibility. In the event of a problem, the unit must NOT be installed. Watertech is NOT responsible for defects or damage that could have been discovered, repaired or avoided by proper inspection and testing of the unit prior to installation (see installation instructions). The tub must be checked thoroughly upon delivery for any damage that may have occurred during shipping and handling.

Damage incurred in shipping is the responsibility of the CARRIER. In many instances, Watertech delivers its line of whirlpool baths on our own trucks to ensure proper handling and delivery of the product. Regardless of company carrier or common carrier shipping, it is your responsibility to inspect the unit upon delivery prior to signing the acceptance in good condition section of the invoice. If damage is detected, it must be reported to Watertech immediately and in the case of common carrier, to the carrier in writing with a request for an inspection. Failure of the carrier to respond should be reported to Watertech and the common carrier company. Your freight claim should be filed promptly thereafter.

Damage occurring to the unit during or after installation is the responsibility of the installer and/or building contractor.

Remember, the user/installer must open the crate and inspect the unit for damage when it is delivered. If the unit is damaged it is YOUR responsibility to report damage immediately to Watertech and/or the freight company. DO NOT sign the freight bill if damage is found. Call Watertech!

Pre-test your tub BEFORE placing it in your bathroom. Your Watertech Whirlpool Bath goes through rigorous testing at the factory but shipping and handling sometimes damages the units or works the pipe system loose. Therefore, after receiving your tub and before moving the unit into your bathroom to install, place the tub in an area where water spillage can occur (driveway, garage or basement with a drain, etc.). Fill the tub with water to about 2-3 inches above the jets. Plug the motor into an outlet. While the motor is running, check all pipe and pipe fittings for moisture (the best way to do this is by taking a piece of Kleenex tissue and rub it over all pipes and fittings. Any moisture means there is leakage at that fitting).

Watertech is NOT responsible for damage that could have been discovered, repaired, or otherwise avoided by proper inspection and testing prior to installation. Again, damage to the unit during or after installation is the responsibility of the installer/building contractor.

If you should have questions about your responsibilities, please contact Watertech at 1-800-289-8827.

Watertech Whirlpool Bath & Spa warrants that all jetted tubs under its manufacture will be free from defects in material and workmanship under normal use and service. Watertech will replace (cost of freight, installation, cost of fuel, and service labor at user's/owner's expense) or at our option repair any part or parts of a complete jetted tub including jets, seals, pumps, switches, and other components which malfunction under normal use or service within one (1) year from the date of purchase for all users.

Additionally, Watertech will acknowledge the pump warranty of ten (10) years established by the pump manufacturer. Also, there is a warranty of three (3) years on the motor. All claims must be reported within 30 days after the defect is discovered. The warranty shall not apply if the product has been altered in any manner, or have been subjected to misuse, negligence, or accident, or used in a manner contrary to the operation of a Watertech Whirlpool Bath.

Additionally, Watertech will replace (cost of freight, installation, cost of fuel, and service labor at user's expense) with the prevailing comparable model or at our option repair any vessel within one year of the purchase date for the original purchaser. This warranty is not transferable and applies to single family residential users/owners only.

Watertech Whirlpool Bath & Spa is not liable for any consequential or incidental damages. In no case will Watertech be held liable for damage to surrounding area or property caused by leakage or malfunction of the whirlpool tub structure or any of its components. This warranty does not cover any damages or problems resulting from abuse, misuse, negligence, accidents, or improper installation of the unit by any other party other than Watertech, including, but not limited to, acts of God, or any other means beyond the control of the manufacturer.

It is the responsibility of the customer/owner to ensure the tub purchased is designed for their particular installation. At no time will Watertech be liable for more than the original purchase price of the tub or whirlpool bath.

This warranty is void if the unit is not installed per instructions, hooked up to improper voltage, altered or modified in any way, unusual or visibly damaged by accident, mishandling or abuse. Purchasing from Watertech Whirlpool Bath & Spa under this warranty constitutes a mutual agreement to its provisions. This warranty supersedes all prior warranties and/or guarantees.

Should service be required, all production parts thereof must be returned freight paid by distributors, O.E.M.'s, dealers, contractors, and/or homeowners directly to:

Watertech Whirlpool Bath
P.O. Box 1471
Johnson City, Tennessee 37601

The required return authorization may be obtained by calling: 1-800-289-8827 during normal business hours, Monday-Friday, 8 a.m.-5 p.m. ET.