Reliable trucking (freight) companies have been selected by Watertech to deliver each new Whirlpool Bath. Watertech packages each bath individually to ensure safe delivery to each customer. The freight carrier will notify customer and schedule a delivery time after the bath leaves our manufacturing facility. Call Watertech if you have any questions (i.e. price, product, technical, shipping etc.) Phone 1-800-289-8827, Fax: 423-926-6438 email at sales@watertech.com.
The following steps should be followed when receiving a whirlpool bath from the trucking company to eliminate any questions on who is responsible for any visible or concealed damage that might have occurred in shipping. While damage is rare, things do happen, occasionally.
Examine the shipping container (box) for signs of damage or mishandling, i.e. staples pulled loose, flap unglued, punctures to the box, severe indentations or crushed corners. If the box is damaged then the freight delivery person and receiving person must jointly open the box and inspect the bath for damage and note any damage on the freight bill of lading in an effort to save everyone time and expense if something minor is found, ( i.e. a scratch, scuff, blemish), call Watertech at 1-800-289-8827. Minor problems can often be taken care of by one of our local service people saving time and expense, which ensures you won’t experience any unnecessary delays. By signing the bill of lading the consignee is acknowledging that they received the tub in good condition.
Concealed Damage- Federal regulations allow 15 days for customer (consignee) to unpack and inspect the whirlpool for concealed damage that might have occurred in shipping even if there was no damage to the shipping box and consignee signed for it as received in good condition. If concealed damage is found, consignee must notify the freight carrier in writing requesting an inspection.
Document all phone calls, individuals talked with and keep a copy of your written concealed damage request.
Again---- it’s important that consignee visually inspect the whirlpool and water test it to ensure nothings has occurred during shipping. It’s to everyone’s advantage for inspection and testing to take place within two days of receipt.
Inspecting and testing your new Watertech Whirlpool Bath prior to installation is the owner or installer’s responsibility to ensure the unit is in good condition. If any problems are discovered please call Watertech at 1-800-289-8827.
Pretest your whirlpool before placing it in your bathroom. Each whirlpool bath goes through rigorous testing at the factory but something may have worked loose during shipping. Place the whirlpool in an area where water spillage wont damage anything. Fill the tub with water above the highest jet, inspect all the plumbing for leakage, turn on the pump and again check the plumbing system for leakage, now that the plumping system is under pressure Watertech is not responsible for damage that could have been discovered, repaired or otherwise avoided by proper inspection testing prior to installation.
If you have any question about the owner or installers responsibilities please contact Watertech at 1-800-289-8827.
