---

 

---

Email

Subject: Watertech tub

Dear Pete,

Just a note to tell you how very pleased we are with our tub.  You were so thoughtful in helping me choose the right tub, color and your service was extraordinary.  We use it regularly and our bathroom has become our "favorite" room in the house.  When we have overnight company,  they always say, "I know where I'm going to be spending my time!"   Thanks for the many hours of complete relaxation.  It's hard to remember what life was like before the tub.

Have a great day and again thank you for your excellent product

Mary A.

Letter

Dear Watertech President,

I purchased Model 7242EW in 1999 and recently broke the air switch. With just a phone call, I got the switch replaced and I'm back in operation. It's so nice to have bought from a company that makes an outstanding product, has replacement parts and a consumer friendly staff.

I'm 64 years old, a pipe fitter by trade and I am getting ready to retire and I use the tub five days a week. The tub does wonder fro the aches and pains that I experience from my job, which often has me out in the cold, lifting and twisting.

Thanks for everything, George

Letter

"I just want to send a formal thank you for your generosity. Companies such as Watertech who support our efforts at Wish Upon A Hero make the world a better place to live as a whole. It was an honor to work together to make the "T" family's life a little brighter. Thank you.

Dave Girgenti
Founder"

Please read the entire story

Phone

Pete,

Thank you so much for taking the time and providing such valuable information in what is by far the biggest shopping spree I've been on in years!! You made things simplified and I certainly appreciate your candidness. Often I'm so overwhelmed I end up not buying anything at all. I'm really excited and look forward to these old bones sinking into my little spa at the end of a long day.

Thanks again, Shari

Email

Subject: drains vs. pumps

Hi Watertech,

We are interested in your 7243 tub, but we are tucking it into a corner in our new house against two outside walls. The pump needs to be on a non-wall tub end, and the drain opposite an outside wall. Do you ever reverse the pump locations to accommodate a need like ours?

Bill M. in California

Response from Watertech

Yes, the pump can be relocated, just send us a sketch showing where you want the pump. If we put it on the opposite end near the foot jet, it will stay under the lip of the tub, anywhere else it will stick out past the lip of the tub.

Have a nice day,
Shane

Response from Bill M. in California

Shane, thank you for your response. We appreciate the option to change the pump location and not rearrange our floor plan. Our sketch indicates where we need the pump.

Thanks,
Bill M. in California

Email

Subject: Thanks

Hi, I just wanted to take a minute and say thanks for all the info you posted on your website for consumers like me that had no idea what to look for in terms of comparison to shop for a jacuzzi. Much of what you showed is not something a consumer would think about unless someone like yourselves pointed it out. (i.e. rigid pvc vs. flex to drain all of the water from the tubes, steel base mount for pump to eliminate noise on motor.)

That is not to say I can afford to buy to one right now, but I have your site bookmarked for future use! Thanks again,

Angela

Letter

Dear Sir,

My wife and I purchased a Watertech Whirlpool Bath to replace a bath tub about seventeen years ago. We have been very happy with the unit all of these years.

Since then I recently became handicapped from a spinal chord injury. We conversed with Pete Paduch of this organization about how to help cope with my handicap with regards to solving some of my problems bathing.

I must commend Pete for the help and advice in resolving these problems and can't thank him enough.

I would recommend this organization to anyone contemplating the use of their services and products.

Sincerely, Anthony

Letter

I purchased one of your whirlpool tubs about 7 years ago. I chose one of your tubs after looking at several tubs from "Famous" manufacturers (Kohler, Jacuzzi, etc).

In this day of shoddy products and non-existant customer service, I felt compelled to give you a pat on the back for a great product and superior service!

My wife and I have used our tub almost every day for the last 7 years and really enjoyed it! The only other whirlpool tub we have owned was made from cultured marble and showed severe wear after only 3 years. While cleaning out tub today, I realized that it still looked as good as new!!!

I complement you again for being a company with integrity, so rare in our world today!

This is our tub installation.

Letter

I'm long overdue in writing your company to say we are extremely happy with our tub, which is of course to be expected, but we are even more happy about our experiences in dealing with your good people there in Tennessee.

I think the real test of a company and the people who run it is when things go wrong. Our tub arrived with some freight damage, and we didn't even discover it for several days, as it sat in the garage wrapped in plastic waiting for our plumber. When we pulled the protective plastic back and saw the big crack we were terribly distressed and dreaded the process of resolving the problem. I called, and now I don't remember who answered -- probably either Mo or Tara -- but whoever it was, I was immediately reassured. The replacement tub arrived as soon as could reasonably be expected, and the company kept us informed of progress every step of the
way.

We've been enjoying our new tub for several months, and have been recommending this company to anyone who asks, with no hesitation. We are happy customers!

Sincerely,
Rosalind

Letter

Watertech,

Several years ago, we called you about our whirlpool tub, which was not a Watertech tub. It came with our new home. We immediately started having problems with sediment and cloudy water each time the tub was in use. Also, the bottom of the tub bent and sagged every time my husband stepped into it.

While talking to one of your engineers we learned how to clean the lines but found there was nothing we could do about the sagging.

We have now relocated and built a new home and installed a Watertech tub. After going on line and discovering your tubs have rigid pipes instead of flex tubing and steel bases, we hoped this would solve our problems. And it did! No sediment, no cloudy water and absolutely no sagging!

After eight months we are thoroughly enjoying our Watertech Whirlpool bathtub.

Many Thanks!
Rhonda
Atlanta, GA

Email

Dear Watertech,

I purchased your Ultra tub about 5-6 years ago and was extremely pleased with it up until we sold the house. Recently we moved into our new build and I had my contractor Jim T. order my new tub from you! Again, I am extremely pleased with your 7236 EOW tub and it's workings. My contractor was impressed with the quality of the tub as well as the quick shipping. The tub arrived before the master bathroom was ready for it so a lot of the sub-contractors working on the site were able to check it out too! The only thing I wish it had was a white pillow instead of black.

Once again I would like to thank you for the efficient service you have provided me and my contractor, from initial emails to the order and the delivery. Thank You!

Marilyn D.
Youngstown, NY

Email

Watertech prides itself on our customer service. Even when your not our customer.

Dear Sir,

I came across your website today, and if I had know how superior your product is to others, I would have purchased from you.

Unfortunately, it's too late for that.

I have a Clarke whirlpool tub that is set in place and there is no way to get it out without ruining my brand new bathroom.

I have access to one side and the front and back, from below... but that's about it.

I noted *after* the install (duh) a small leak below one of the jets. It appears to happen even when the pump is not run. Luckily, the tub is on a concrete slab (no wood to destroy) but obviously I can't ignore that leak, and for all I know it's leaking on the other side too. I plan on getting some lights and mirrors to look on that side.

Is it possible to fix these leaks, or am I sunk?

Thanks!
Mitch

Our Response:

It sounds like you have a silicone leak. It depends on the type of jets to see how easy it is to take them out. But you should be able to do the repair from inside the tub. You need to contact Clarke and see what kind of jet they use and they should be able to send you a tool to take the face of the jet out, re-silicone, and put it back in.

Email

Dear Watertech,

We have had our Whirlpool tub now since June 14, 2002 and it is and has been problem free. Nice Product. We have told many others about it...

Sincerely,
John C.

Letter

Dear staff at Watertech,

We received our whirlpool tub yesterday and were very pleased and satisfied with the quality and craftsmanship that went into our purchase. Tennessee has always been our favorite place to visit and vacation because of the friendly and sincere people there, and the people we've talked to at Watertech were no exception.

Again I want to thank everyone at Watertech for the quality whirlpool tub, the great service, and honest, friendly advice from your sales people. It's been a fun experience for my wife and I.

Sincerely,
Ron and J.

Letter

Hello!

I am writing to let you know that you have a sensational website, to go along with your sensational tubs. We are customers, as we purchased a 6048 tub from you about 4 years ago, for a new home. We had several people advise us AGAINST putting a large whirlpool tub in our home (including our contractor, and other people with oversized jetted tubs in their homes) ...BUT from the moment we first used it, we knew we had made the right decision! We loved it!

We have since moved, and are really missing our Watertech tub. So, we're checking into replacing our existing master bathroom tub with another Watertech. I spoke to Wayne earlier, and he faxed us the spec sheet so we can do all the measuring (for placement and access) and talk to our plumber. (We're looking at the 6048 and the 6043, but will probably go for the 6048 because of the cost difference.) I've also spent some time at your website, which prompted this letter.

Looking forward to (hopefully) ordering from you sometime soon...

Anne W.

Letter

Dear Mr. Paduch,

As president of your Watertech Company, I knew you would enjoy receiving a sincere compliment about your extraordinary customer service.

My husband and I added onto our master bedroom, a new room to house one of your deluxe two-person jetted tubs (model #7254PW). The unit is beautiful and we have enjoyed its use since it was installed in May of 2001.

Unfortunately, the decorative brass rings around all eight jets began to darken and the finish deteriorated (we used no bubble bath products). I called the Watertech number on the brochure we'd saved and was told to return the rings for replacements. I was amazed to find the box returned to me in less than one week, filled with beautiful new brass rings for the tub.

In an age where personal assistance and caring has been replaced with Internet mailings, I was delighted to receive such great service.

The ladies on the phone were so polite and so helpful. The prompt delivery was incredible. I'm glad we chose Watertech from all the brands available at Lowes!

Thank you for an excellent product and outstanding service to your
customers!

Sincerely,
Elizabeth K.

Letter

To the Watertech Staff,

I want to thank all the people I have spoken with at Watertech, since I ordered by tub (especially Moe, Mel and Roger Brown). I was very hesitant about ordering a tub through a company I found on the Internet, located so far away from Massachusetts and having no place to go and actually view the tub.

However, your website is extremely informative and your literature is very well presented. But the main reason I decided to order with you was the people. Every time I called, for whatever reason, your staff at Watertech has been so helpful and thorough.

The customer service I received when I first called with questions about your tub, when I ordered my tub, when there were delivery problems with the tub, installation questions, when the tub was delivered with the drain on the wrong side, and finally when a piece of the metal motor mounting put a hole in my brand new tub (which I hadn't even been in yet), the customer service from EVERYONE was truly unmatched and incredible.

Every single person my husband or I spoke with was so friendly and helpful. I have been so impressed with the way everything has been handled. I would highly recommend your company to anyone.

I only hope I am as satisfied with the tub as I have been with the way your people represent your company. It has been a pleasure doing business with your staff and I thank all of your for being so kind. You truly do "please the customer."

Linda D.

Letter

To whom it my concern,

I recently ordered and received your model 7243 whirlpool tub (order #xxx). I'd like to start by saying the tub is installed and runs great. The heater is something I'd recommend to anyone. We really enjoy it. However, the main reason for sending this email is to thank two individuals for their customer service efforts. I only know them by their first name so I'd like to thank Karen and Mo. When I needed something they were able to assist me and give me advise that made my experience with Watertech worth recommending to others.

Thank you again Karen and Mo!

Sincerely,

M & J Kembel

Return to top of page