Just wanted to let your company know that after calling your customer support line several times I couldn't be more impressed with the help I have received. Each person I talked to was very knowledgeable of your products. It was great for a change to talk to people who knew their product offerings like they had been involved in their production and not just another salesman trying to make a sale.
Email
Subject: Watertech tub
Just a note to tell you how very pleased we are with our tub. You were so thoughtful in helping me choose the right tub, color and your service was extraordinary. We use it regularly and our bathroom has become our "favorite" room in the house. When we have overnight company, they always say, "I know where I'm going to be spending my time!" Thanks for the many hours of complete relaxation. It's hard to remember what life was like before the tub.
Have a great day and again thank you for your excellent product
Mary A.
Letter
Dear Watertech President,
I purchased Model 7242EW in 1999 and recently broke the air switch. With just a phone call, I got the switch replaced and I'm back in operation. It's so nice to have bought from a company that makes an outstanding product, has replacement parts and a consumer friendly staff.
I'm 64 years old, a pipe fitter by trade and I am getting ready to retire and I use the tub five days a week. The tub does wonder fro the aches and pains that I experience from my job, which often has me out in the cold, lifting and twisting.
Thanks for everything, George
Letter
"I just want to send a formal thank you for your generosity. Companies such as Watertech who support our efforts at Wish Upon A Hero make the world a better place to live as a whole. It was an honor to work together to make the "T" family's life a little brighter. Thank you.
Dave Girgenti
Founder"
Please read the entire story
Phone
Pete,
Thank you so much for taking the time and providing such valuable information in what is by far the biggest shopping spree I've been on in years!! You made things simplified and I certainly appreciate your candidness. Often I'm so overwhelmed I end up not buying anything at all. I'm really excited and look forward to these old bones sinking into my little spa at the end of a long day.
Thanks again, Shari
Email
Subject: drains vs. pumps
Hi Watertech,
We are interested in your 7243 tub, but we are tucking it into a corner in our new house against two outside walls. The pump needs to be on a non-wall tub end, and the drain opposite an outside wall. Do you ever reverse the pump locations to accommodate a need like ours?
Bill M. in California
Response from Watertech
Yes, the pump can be relocated, just send us a sketch showing where you want the pump. If we put it on the opposite end near the foot jet, it will stay under the lip of the tub, anywhere else it will stick out past the lip of the tub.
Have a nice day,
Shane
Response from Bill M. in California
Shane, thank you for your response. We appreciate the option to change the pump location and not rearrange our floor plan. Our sketch indicates where we need the pump.
Thanks,
Bill M. in California
Email
Subject: Thanks
Hi, I just wanted to take a minute and say thanks for all the info you posted on your website for consumers like me that had no idea what to look for in terms of comparison to shop for a jacuzzi. Much of what you showed is not something a consumer would think about unless someone like yourselves pointed it out. (i.e. rigid pvc vs. flex to drain all of the water from the tubes, steel base mount for pump to eliminate noise on motor.)
That is not to say I can afford to buy to one right now, but I have your site bookmarked for future use! Thanks again,
Angela
Letter
Dear Sir,
My wife and I purchased a Watertech Whirlpool Bath to replace a bath tub about seventeen years ago. We have been very happy with the unit all of these years.
Since then I recently became handicapped from a spinal chord injury. We conversed with Pete Paduch of this organization about how to help cope with my handicap with regards to solving some of my problems bathing.
I must commend Pete for the help and advice in resolving these problems and can't thank him enough.
I would recommend this organization to anyone contemplating the use of their services and products.
Sincerely, Anthony
Letter
I
purchased one of your whirlpool tubs about
7 years ago. I chose one of your tubs after
looking at several tubs from "Famous" manufacturers
(Kohler, Jacuzzi, etc).
In
this day of shoddy products and non-existant
customer service, I felt compelled to give
you a pat on the back for a great product
and superior service!
My
wife and I have used our tub almost every
day for the last 7 years and really enjoyed
it! The only other whirlpool tub we have
owned was made from cultured marble and showed
severe wear after only 3 years. While cleaning
out tub today, I realized that it still looked
as good as new!!!
I
complement you again for being a company
with integrity, so rare in our world today!
This
is our tub installation.
Letter
I'm
long overdue in writing your company to say
we are extremely happy with our
tub, which is of course to be expected, but
we are even more happy about our
experiences in dealing with your good people
there in Tennessee.
I
think the real test of a company and the
people who run it is when things
go wrong. Our tub arrived with some freight
damage, and we didn't even
discover it for several days, as it sat in
the garage wrapped in plastic
waiting for our plumber. When we pulled the
protective plastic back and saw
the big crack we were terribly distressed and
dreaded the process of
resolving the problem. I called, and now I
don't remember who answered --
probably either Mo or Tara -- but whoever it
was, I was immediately
reassured. The replacement tub arrived as soon
as could reasonably be
expected, and the company kept us informed
of progress every step of the
way.
We've
been enjoying our new tub for several months,
and have been
recommending this company to anyone who asks,
with no hesitation. We are
happy customers!
Sincerely,
Rosalind
Letter
Watertech,
Several
years ago, we called you about our whirlpool
tub, which was not a Watertech tub. It came
with our new home. We immediately started
having problems with sediment and cloudy
water each time the tub was in use. Also,
the bottom of the tub bent and sagged every
time my husband stepped into it.
While
talking to one of your engineers we learned
how to clean the lines but found there was
nothing we could do about the sagging.
We
have now relocated and built a new home and
installed a Watertech tub. After going on
line and discovering your tubs have rigid
pipes instead of flex tubing and steel bases,
we hoped this would solve our problems. And
it did! No sediment, no cloudy water and
absolutely no sagging!
After
eight months we are thoroughly enjoying our
Watertech Whirlpool bathtub.
Many
Thanks!
Rhonda
Atlanta, GA
Email
Dear Watertech,
I
purchased your Ultra tub about 5-6 years
ago and was extremely pleased with
it up until we sold the house. Recently
we moved into our new build and I
had my contractor Jim T. order my new
tub from you! Again, I am extremely
pleased with your 7236 EOW tub and it's workings. My contractor was impressed
with the quality of the tub as well as the quick shipping. The tub arrived
before the master bathroom was ready for it so a lot of the sub-contractors
working on the site were able to check it out too! The only thing I wish
it
had was a white pillow instead of black.
Once
again I would like to thank you for the efficient
service you have provided
me and my contractor, from initial
emails to the order and the delivery. Thank
You!
Marilyn
D.
Youngstown, NY

Email
Watertech
prides itself on our customer service. Even when your not our customer.
Dear Sir,
I came across your website today, and if I had know how superior
your product is to others, I would have purchased from you.
Unfortunately,
it's too late for that.
I
have a Clarke whirlpool tub that is set in
place and there is no way to get it out without
ruining my brand new bathroom.
I
have access to one side and the front and
back, from below... but that's about it.
I
noted *after* the install (duh) a small leak
below one of the jets. It appears to happen
even when the pump is not run. Luckily, the
tub is on a concrete slab (no wood to destroy)
but obviously I can't ignore that leak, and
for all I know it's leaking on the other
side too. I plan on getting some lights and
mirrors to look on that side.
Is
it possible to fix these leaks, or am I sunk?
Thanks!
Mitch
Our
Response:
It
sounds like you have a silicone leak. It
depends on the type of jets to see
how easy it is to take them out. But you
should
be able
to do the repair from inside the tub. You need
to contact Clarke and see what kind of jet
they use and they should be able to send you
a tool to take the face of the jet out, re-silicone,
and put it back in.
Email
Dear Watertech,
We have had our Whirlpool tub now since June 14, 2002 and it is
and has been problem free. Nice Product. We have told many others
about it...
Sincerely,
John C.
Letter
Dear staff at Watertech,
We received our whirlpool tub yesterday and
were very pleased and satisfied with the quality
and craftsmanship that went into our purchase.
Tennessee has always been our favorite place
to visit and vacation because of the friendly
and sincere people there, and the people we've
talked to at Watertech were no exception.
Again I want to thank everyone at Watertech
for the quality whirlpool tub, the great service,
and honest, friendly advice from your sales
people. It's been a fun experience for my wife
and I.
Sincerely,
Ron and J.
Letter
Hello!
I
am writing to let you know that you have a sensational
website, to go along with your sensational tubs.
We are customers, as we purchased a 6048 tub
from you about 4 years ago, for a new home.
We had several people advise us AGAINST putting
a large whirlpool tub in our home (including
our contractor, and other people with oversized
jetted tubs in their homes) ...BUT from the
moment we first used it, we knew we had made
the right decision! We loved it!
We
have since moved, and are really missing our
Watertech tub. So, we're checking into replacing
our existing master bathroom tub with another
Watertech. I spoke to Wayne earlier, and he
faxed us the spec sheet so we can do all the
measuring (for placement and access) and talk
to our plumber. (We're looking at the 6048 and
the 6043, but will probably go for the 6048
because of the cost difference.) I've also spent
some time at your website, which prompted this
letter.
Looking
forward to (hopefully) ordering from you sometime
soon...
Anne
W.
Letter
Dear
Mr. Paduch,
As
president of your Watertech Company, I knew
you would enjoy receiving a sincere compliment
about your extraordinary customer service.
My
husband and I added onto our master bedroom,
a new room to house one of your deluxe two-person
jetted tubs (model #7254PW). The unit is beautiful
and we have enjoyed its use since it was installed
in May of 2001.
Unfortunately,
the decorative brass rings around all eight
jets began to darken and the finish deteriorated
(we used no bubble bath products). I called
the Watertech number on the brochure we'd saved
and was told to return the rings for replacements.
I was amazed to find the box returned to me
in less than one week, filled with beautiful
new brass rings for the tub.
In
an age where personal assistance and caring
has been replaced with Internet mailings, I
was delighted to receive such great service.
The
ladies on the phone were so polite and so helpful.
The prompt delivery was incredible. I'm glad
we chose Watertech from all the brands available
at Lowes!
Thank
you for an excellent product and outstanding
service to your
customers!
Sincerely,
Elizabeth K.
Letter
To
the Watertech Staff,
I
want to thank all the people I have spoken with
at Watertech, since I ordered by tub (especially
Moe, Mel and Roger Brown). I was very hesitant
about ordering a tub through a company I found
on the Internet, located so far away from Massachusetts
and having no place to go and actually view
the tub.
However,
your website is extremely informative and your
literature is very well presented. But the main
reason I decided to order with you was the people.
Every time I called, for whatever reason, your
staff at Watertech has been so helpful and thorough.
The
customer service I received when I first called
with questions about your tub, when I ordered
my tub, when there were delivery problems with
the tub, installation questions, when the tub
was delivered with the drain on the wrong side,
and finally when a piece of the metal motor
mounting put a hole in my brand new tub (which
I hadn't even been in yet), the customer service
from EVERYONE was truly unmatched and incredible.
Every
single person my husband or I spoke with was
so friendly and helpful. I have been so impressed
with the way everything has been handled. I
would highly recommend your company to anyone.
I
only hope I am as satisfied with the tub as
I have been with the way your people represent
your company. It has been a pleasure doing business
with your staff and I thank all of your for
being so kind. You truly do "please the
customer."
Linda
D.
Letter
To
whom it my concern,
I
recently ordered and received your model 7243
whirlpool tub (order #xxx). I'd like to start
by saying the tub is installed and runs great.
The heater is something I'd recommend to anyone.
We really enjoy it. However, the main reason
for sending this email is to thank two individuals
for their customer service efforts. I only know
them by their first name so I'd like to thank
Karen and Mo. When I needed something they were
able to assist me and give me advise that made
my experience with Watertech worth recommending
to others.
Thank
you again Karen and Mo!
Sincerely,
M
& J Kembel
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